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CRM Manager-Jumia

  • Full Time
  • Uganda


Salary: Not Specified

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people’s lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main Responsibilities
Daily Task management

Drive experimentation on different
communication and segmentation to drive the most relevant content for
each user by using data mining and SQL
Run experiment analytics to get the
performance and identify similar users to scale up for the entire user
Planning of communication calendar
for all verticals based on user segmentation and promotional deals
Drive channel performance through
data analysis and content testing in order to improve CTR% and
conversions by segment
Manage CRM executives and drive their daily routine

Projects Management

Work on new projects that have as a goal:

Optimizing CRM channel
Automating the execution part
Including more segmentation and personalization on
our promotional campaigns

Drive transition from day-to-day execution to automation

Tier 1 event Management

Own the planning and execution
Follow up to make sure all ETAs are respected and that
all is clear to everyone
Drive daily performance during the event to assess the situation and elaborate action plans to correct the performance if needed
Review communication plan

Required Skills & Qualifications
3+ years of
CRM experience or a relevant marketing experience driving communication
Proficiency in MS Office (especially Excel)
Proficiency in written communication both English
Growth hacking mindset
Self-motivated and able to work with cross functional
Able to Manager the team
Bachelor’s degree in Business Informatics or Business Administration
Proficiency in SQL, HTML
What we offer
A unique experience in an international,
entrepreneurial yet structured environment
An unparalleled personal and professional
improvement as our longer-term objective is to train the next generation
of leaders of our future internet service lines
The opportunity to be part of the team of
talented people with the best backgrounds

Duty station, Kampala, Uganda

To apply for this job please visit

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